Frequently Asked Questions (FAQ)
1️⃣ What products do you offer?
We create handmade decor designed to add warmth and beauty to your home or event. Each piece is crafted with care using high-quality materials.
2️⃣ How long will it take to process my order?
All items are handmade, so please allow 5–10 business days for processing before your order is shipped. During peak seasons or sales, processing times may be slightly longer.
3️⃣ What shipping methods do you use?
We primarily ship via USPS, UPS, or FedEx. Once shipped, delivery typically takes 2–7 business days within the United States.
4️⃣ Do you offer local pickup?
Yes! Local pickup is available at:
Wat Decor and Design
6711 Old Shell Road Suite C
Mobile, AL 36608
Pickup is available Mondays and Fridays from 9:00 AM – 4:00 PM. Please wait for your pickup confirmation email before arriving.
5️⃣ Do you ship internationally?
Currently, we ship within the United States. If you are outside the U.S. and interested in ordering, please email us at [email protected] for custom shipping arrangements.
6️⃣ How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
7️⃣ What if my order arrives damaged?
Please inspect your order upon delivery. If your item arrives damaged, email us within 48 hours at [email protected] with photos, and we will work with you to find a solution.
8️⃣ Can I cancel or change my order?
If you need to cancel or change your order, please email us as soon as possible at [email protected]. We will do our best to accommodate your request if your order has not yet been processed or shipped.
9️⃣ What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment methods available through our checkout.
10️⃣ How can I contact you if I have additional questions.
You can reach us at:
or message us directly through our Instagram or Facebook page.
Need More Help?
If you have a question not listed here, please reach out, and we’ll be happy to assist you!